- General Enquiries and Client Services: UK & Luxembourg Funds
- Client Services: Irish Funds
- Investment Trusts
General Enquiries and Client Services: UK & Luxembourg Funds
General Enquiries and Client Services: UK & Luxembourg Funds
For all general enquiries and if you are invested in our UK- or Luxembourg-domiciled funds, please use the contact details below. You can identify a fund’s domicile by looking at its International Securities Identification Number (ISIN). These can be found on fund pages or factsheets. Those beginning with the letters “GB” or “LU” are UK and Luxembourg domiciled.
Phone lines are open during normal business hours, Monday to Friday, 8.30am – 5.30pm.
Phone
UK Freephone: 0800 305 306
Outside the UK: +44 20 7904 1843
Post
Client Services, Franklin Templeton, PO Box 24064, Edinburgh EH3 1EX
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Investing with Franklin Templeton |
Our UK website provides access to information and investment documents to view before making an investment decision. |
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There are various ways to invest with Franklin Templeton including via an investment platform or directly with us. |
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An external Financial Adviser can provide advice and support. |
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The Supplementary Information Document answers the most common questions we receive on our UK domiciled range of funds. |
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Help for existing clients |
The latest information and investment documents are available to view on our UK website. |
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The online MyFunds portal on our website provides existing investors in our UK and Luxembourg domiciled funds with information about their investment. |
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Accessible communications |
Our Customer Services team can help with any accessibility queries (e.g., with an impairment, disability, or long-term illness, using our website, completing forms or anything else). |
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Braille and Audio is available. To request this service please email us at [email protected] or call our Client Services team on 0800 305306 or +44 207904 1843 from outside of the UK. |
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Other help & support |
For other help and support with investments held with Franklin Templeton (e.g., how to redeem your investment, queries about power of attorney or bereavement). |
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Complaints
We aim to always provide the highest possible standards of care and service, but we acknowledge that there may be times when we do not get it right. If you feel we have failed to meet your expectations in any way, then please get in touch with our dedicated client service team using any of the contact methods listed above. We take all complaints extremely seriously and do our best to resolve them satisfactorily and as quickly as we can.
For more information on how we will handle your complaint please refer to our complaints procedures document- Our Commitment to Service- Complaints Handling
Client Services: Irish Funds
Client Services: Irish Funds
If you are invested in our Irish-domiciled funds, please use the contact details below. You can identify a fund’s domicile by looking at its International Securities Identification Number (ISIN). These can be found on fund pages or factsheets. Those beginning with the letters “IE” are domiciled in Ireland.
Phone lines are open during normal business hours, Monday to Friday, 8.30am – 5.30pm.
Phone
+353 539 149 999
Post
Franklin Templeton
c/o Transfer Agency
BNY Mellon Fund Services (Ireland)
Wexford Business Park, Rochestown
Drinagh, Wexford Y35VY03
Ireland
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Investing with Franklin Templeton |
Our UK website provides access to information and investment documents to view before making an investment decision. |
|
|
There are various ways to invest with Franklin Templeton including via an investment platform or directly with us. |
||
|
An external Financial Adviser can provide advice and support. |
||
|
The Supplementary Information Document answers the most common questions we receive on our UK domiciled range of funds. |
||
|
Help for existing clients |
The latest information and investment documents are available to view on our UK website. |
|
|
Accessible communications |
Our Customer Services team can help with any accessibility queries (e.g., with an impairment, disability, or long-term illness, using our website, completing forms or anything else). |
|
|
Braille and Audio is available. To request this service please email us at [email protected] or call our Client Services team on 0800 305306 or +44 207904 1843 from outside of the UK. |
||
|
Other help & support |
For other help and support with investments held with Franklin Templeton (e.g., how to redeem your investment, queries about power of attorney or bereavement). |
|
Complaints
We aim to always provide the highest possible standards of care and service, but we acknowledge that there may be times when we do not get it right. If you feel we have failed to meet your expectations in any way, then please get in touch with our dedicated client service team using any of the contact methods listed above. We take all complaints extremely seriously and do our best to resolve them satisfactorily and as quickly as we can.
Investment Trusts
For all enquiries about our Investment Trusts, Templeton Emerging Markets Investment Trust (TEMIT) and Franklin Global Trust, please visit the websites listed below.
